[D]Member is proudly inspired by the Île de Ré, the birthplace of the brand and the knives. It also means "Remember" in English meaning "To remember" in French.
What are the shipping fees ?
Our transport costs are automatically calculated when you enter your delivery address.
Where can I find the knives in the store?
Our knives are available in the ADOR Experience galleries. You will be able to see them and take them in hand. They are also available from our partners.
Are the knives made in an environmentally friendly way?
Yes, the knives are made from crushed shells, shipped in recycled and recyclable packaging.
How can I cancel / modify my order?
In order to modify your order, go to the confirmation email of your order to modify it directly.
How do I know my size?
In order to know your knife size, go to the "size guide" page or go to a store (list of stores) to test the different sizes of knives.
I have a problem with my order, what should I do?
Do not hesitate to contact us directly through the contact page to resolve your problem.
What are the forms of payment accepted ?
We accept payment by credit card and PayPal. Financial transactions are carried out in a secure and protected manner.
What is the delivery delay ?
Depending on your delivery method, the delivery time is at least 24/48 hours.
How to track my order ?
Find the tracking number on the shipping confirmation email or find your order in your customer area.
Are your packaging recyclable?
Yes, all of our packaging is recyclable.
How do I clean my [D]Member knife?
All you need to do is pass a damp cloth over the blade of the knife after use. Please note that you must not wash a [D]Member knife in the dishwasher, otherwise the knife will become unusable.
What is the exchange and return policy?
Orders returned unopened will be accepted and refunded. Otherwise no return or exchange is accepted. Attention, the return of a knife will be at your expense. The refund will be issued when the knife has arrived at its destination.
Is it possible to order from abroad or in DROM-COM?
Yes, it is possible to order from any country. However, the shipment being made from France, the shipping cost may increase.